COVID-19 FAQs

Is the College open for business?

With careful consideration of guidance provided by the Centers for Disease Control, Alabama Public Health officials, and the Alabama Community College System, Chattahoochee Valley Community College will open its campus for business, effective fall 2021, with modifications.  Activities associated with the pre-registration, registration, and recruitment may be completed by individuals online as well as in person by visiting the appropriate College office.   Online guidance may be found on the College’s website at cv.edu.

What safety protocols are in place at the College?

Facemasks Required on Campus.  The College will continue its facemask requirement until further notice and until conditions regarding the spread of the virus improve.  In accordance with guidance from the CDC, students, faculty, staff, and visitors, whether vaccinated or not should continue the practice of wearing masks. The College recognizes that our environment consists of individuals with varying medical conditions and people who have chosen not to take advantage of the vaccine; therefore, appropriate signs will be posted on campus to remind individuals to wear a facemask while on campus.  A limited supply of facemasks will be provided by the COVID-19 Prevention and Response Coordinator and will be available at strategic locations on campus.

Social Distancing.  With the aforementioned information in mind, social distancing guidelines for classroom set-ups will be arranged six feet apart in the classrooms and in meetings held on campus. Students who have weakened immune systems or underlying health conditions that are documented may work out arrangements with their instructors to use the online option, where possible.   Certain classes where in-person instruction is required may not be suitable for the online option.

Vaccinations.  CVCC will strongly encourage faculty, staff, and students to get the COVID-19 vaccine of their choice but will not require the vaccination of any of the aforementioned groups.   The College will encourage vaccines through a deliberate campaign that will be implemented by the COVID-19 Prevention and Response Coordinator.

Safety Guidelines and Instructions.  The COVID-19 Prevention and Response Coordinator will be integral in providing extensive information and instructions to campus stakeholders regarding safety guidelines and protocols. This information will include but not be limited to professional development training; campus communication efforts, such as directional and informational signs; contact tracing; and assistive referrals for testing and vaccinations.

Cleaning.  To ensure that facilities are safe for use, the College Facilities and Maintenance Department will provide a deeper level of cleaning than the normal daily and weekly routine schedules.  Additionally, the College will sanitize classrooms frequently.  Employees will be provided a set of personal protective equipment to assist them in keeping their workspace safe.

What instructional method will CVCC be offering during the Pandemic?

Chattahoochee Valley Community College has made every effort to provide a variety of instructional delivery options for students.  Effective fall 2021, the following modes of instructional delivery will be available for the convenience of our students:

  • Hybrid classes will return to a normal mode of delivery, with instructors using instructional videos and online assignments as well as in class activities. Hybrid classes require students to attend class one day per week and log in at your leisure for the second day.
  • Virtual Hybrid classes require students to attend face-to-face on campus one day per week and log in at the same time on the next scheduled class day.
  • Traditional (face-to-face) classes and theory classes: have returned to a normal mode; however, students may have the option to transition to an online delivery, with the approval and assistance of the instructor. Classrooms across campus have been equipped with assistive technology to enable students to participate at a distance if needed.
  • Clinical/Preceptorship:
    • Nursing will return to normal modes of delivery. Face-to-face clinicals will be required unless the student has a need for an accommodation due to concerns associated with COVID-19.  In this case, the student must work with the clinical instructor to receive an appropriate adjustment.
    • Additionally, MAT and EMT class delivery will return to normal. The same accommodations noted for nursing students will apply to this category of students as well.

Note:  Many clinical facilities require students to be vaccinated in order to enter the facilities.  This requirement will be communicated to students.  Any health sciences students who elect not to be vaccinated will be instructed that they will not be able to participate in clinicals.  Such students will be granted an “I” in the class and will be required to satisfy the requirements at a later date.  This may delay student completion of the program.      

  • Science Laboratories will return to normal modes of delivery, unless otherwise needed.
  • Career and Technical Education will return to a normal mode of delivery, unless otherwise needed.
  • Dual Enrollment students will follow the same instructional plan as general students. If the dual enrollment course is taught at a high school, the dual enrollment instructor will follow the guidelines outlined by department chair.
  • Adult Education will provide continued instruction through face-to-face delivery. Adjustments may be made in extenuating circumstances. Students needing adjustments may contact the Adult Education Department to discuss appropriate arrangements.

Continuing Education and Workforce Development will provide face-to-face and virtual instruction.  Additional information regarding workforce development training may be obtained by contacting workforcedevelopment@cv.edu.

What resources are available to me?

 The following are resources available to students and faculty:

Students must use their student email when scheduling tutoring sessions or email tutoring.  Additionally, Tutor.com is available in all Blackboard classes 24 hours, seven days a week, for tutoring sessions outside the Tutoring Centers’ operational hours.

  • Tech Support: The CVCC Pirate IT Crew will provide virtual IT assistance for students through email at ithelp@piratemail.cv.edu.  Students may also visit the Pirate IT Crew office located in the IPAC, Room 205.
  • The online learning department has provided information pertinent to online instruction via the online learning web page at https://www.cv.edu/onlinelearning/.
  • Tutorial videos as well as training have been provided for faculty to ensure success in online instruction.
  • Learning Resources Center. The Learning Resource Center will open for normal operations and will also be accessible online providing Lib guides, eBooks, electronic databases and access to the Alabama Virtual Library (AVL) for instruction.  LRC Chat with Librarian Web link:  https://www.cv.edu/learning-resource-center-lrc/ or text questions to 334-230-5184.  Other resources are as follows:

What resources are available from Internet providers?

Some Internet providers have developed plans to assist customers with access to Internet service.  Please visit the sites below for details.
AT&T
Charter/Spectrum
CTV Beam
Comcast
Xfinity

Are Events Canceled?

Out of an abundance of caution, the College will continue to evaluate the feasibility of offering events on campus.  If it is determined that events may be conducted in a safe and prudent manner, the College will act accordingly.  CVCC will continue to monitor the developments of COVID-19 and associated variants and will communicate any changes to our plans.

Are there any suspected or confirmed cases of COVID-19 at CVCC?

The College keeps a running list of confirmed and reported cases of COVID-19.  This list may be reviewed at the following link:  https://www.cv.edu/coronavirus-cases/.   Student and employees should report positive test results or any suspected symptoms or concerns to College officials COVID-19info@cv.edu.

How will I be updated on COVID-19 issues impacting the College?

CVCC will provide updates through the Web site, Blackboard, email, Schoolcast, and social media.  Please ensure that we have your updated contact information.

What should I do if I suspect that I have the Coronavirus?

If you are exhibiting symptoms, follow the steps in this fact sheet  to help prevent spreading it to others in your home and community.  You should also seek medical attention and contact College officials regarding your status at COVID-19info@cv.edu.  When contacting us, please use your full name and student identification (ID) number.  Since the College is a mandatory reporter, your status will be reported to appropriate officials; otherwise, it will remain confidential.

Should I cancel any travel plans?

We ask that students and employees be aware of the CDC recommendations on travel. Students and employees should monitor the CDC and ADPH websites for travel advisories. Considering that COVID-19 and associated variants are very serious and dangerous, using discretion regarding any travel plans is advised.

How will this effect graduation?

Currently, there are no plans to cancel or postpone graduation, but the College is closely monitoring the everchanging effects of COVID-19 and associated variants.  We ask that students and families be patient and flexible with us in the event that cancellation or rescheduling is required.

How will COVID-19 impact my financial aid?

 For information regarding financial aid status, students should contact the financial aid office at (334)291-4914 or via email at financial.aid@cv.edu.  If calls are not answered immediately, please leave a message and a staff member will get back with you.   Please allow 28-48 hours for a response.  Students may also visit the campus to obtain assistance.  Additional information may be obtained as follows:

  • Prospective or New Students. Complete the Free Application for Federal Student Aid (FAFSA) online at studentaid.gov.
    • When completing the FAFSA, using the IRS Data Retrieval is highly recommended.
    • Students will need to create a Federal Student Aid ID (FSA ID) online at studentaid.gov during the application process.
    • CVCC’s school code for the FAFSA is 012182.
    • If you are planning to attend fall semester, the 2021-2022 FAFSA should be completed. Once the FAFSA is received, the Financial Aid Office will contact you via email regarding your status.
    • If you are having issues completing your FAFSA or need help with your FSA ID, please contact the FAFSA Hotline at 1-800-433-3243.

 

  • Returning Students. To receive an award, all students must check their financial aid status by accessing their Pirate Web account.
    • To access your Pirate Web account, your username will be your student email address and your password will be !CVCCMMDDYY. If you have issues accessing your account, please call 334-291-4923 or email information.systems@cv.edu.
    • The MMDDYY will be the student’s birthday.
    • In Pirate Web, you can see documents are required, view financial aid charges, and posted grades (when available).
    • If you have any concerns, you may contact the Financial Aid Office.

 

  • Contacting Staff and Sending Financial Aid Office Documents. The Financial Aid staff is available on campus during normal office hours, so students may deliver documents in person. To acquire forms, visit https://www.cv.edu/student-forms/.
    • Print the forms, complete them, and deliver or mail them to the Financial Aid Office or scan or take a digital photo of the form(s) and submit them via email at financial.aid@cv.edu.
    • For questions, you may contact the Financial Aid Office at 334-291-4914, via fax at 334-214-4839, or via email at financial.aid@cv.edu.
    • Please ensure that your name and student ID is clearly noted on each form.

 

  • Refunds and Disbursements. To check on disbursement, students should go to Pirate Web > Student Tab > Student Landing Page > Financial Aid Dashboard > Award > Current Academic Year (2021-2022) > Award Offer Tab.
    • If you are awaiting a loan disbursement, you can find your disbursement dates on your disclosure statement.
    • To access your disclosure statement, you will log on to https://studentaid.gov/ using your FSA ID. Click on your account, and select “View Your Documents.” Select “My Correspondence,” and you will be able to choose “Disclosure Statement.” Your Disclosure Statement will list the dates on the first page. Generally, you should receive your funds within 2-3 business days from the date listed. If you do not receive your funds, contact the financial aid office at 334-291-4914 or via email at financial.aid@cv.edu.

How do I apply for admissions to the College?

New or readmitted students may submit an online Application for Admissions by visiting the College website at https://www.cv.edu/apply/.  The directions to students are as follows:

Click on “Online Application” and complete the following steps:

  • New students must create a user account by clicking on “First time user account creation”.
  • Follow the instructions to create a login ID, create a PIN, and verify PIN.
  • Click on Login.
  • Follow the prompts to complete and submit the application.
  • You will receive an automatic reply email that your application has been received.
  • Once the application has been processed, you will receive an email with your assigned student number and a list of required documents to complete your admissions file.
  • Take a screenshot of your driver’s license, state or government issued ID and email it to admissions@cv.edu. To give you access to the Student Pirate Web account, the Admissions Office must receive your ID.
  • The Admissions Office is open for normal operations, and enrollment forms may also be delivered in person by visiting the office located at Wallace Hall, Room 201A. Students with questions may visit the office or email the staff at  admissions@cv.edu.  Please ensure that your name and student ID number are included in the email.
  • Have official high school/GED and college transcript(s) sent to the Admissions Office.  High schools and/or colleges that have memberships through electronic vendors such as eSript, Parchment, National Student Clearinghouse, and Scribonline will send transcripts electronically at your request.  Schools that do not have memberships with electronic vendors may mail official transcripts to:

Chattahoochee Valley Community College
Attn: Admissions Office
2602 College Drive
Phenix City, AL 36869

 The faculty and staff at Chattahoochee Valley Community College will continue to support students’ academic success during the COVID-19 pandemic.  Students will be encouraged to check their College email accounts regularly for updated information concerning classes, advisement, and registration activities. The following additional directives will be shared with students electronically and through U.S.P.S. mail and social media platforms:

  • Advising. You may email your advisor to schedule an appointment for August 18th or August 19th for a one-on-one advising session. You may also come to Wallace Hall Room 101 for assistance. Additionally, tech support is available at ithelp@piratemail.cv.edu.
  • Registering for Classes.  You will register for your classes through the Student Pirate Web. Training videos on registering using Student Pirate Web are provided in the Blackboard Student Success Class for Online Learning in the Advising and Registration tab. You may also contact your advisor, or come to Wallace Hall Room 101 for assistance.
  • Wallace Hall Enrollment/Registration Assistance. Students may come to Wallace Hall Room 101 for centralized assistance with enrollment and registration beginning Wednesday, August 3, from 8:30 a.m. to 6:00 p.m. Monday -Thursday and 8:30 a.m. to 2:30 p.m. on Fridays until Tuesday, August 24.

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