Consumer Information

In accordance with federal regulations set forth by The Higher Education Act of 1965, as amended, below is a summary of consumer information that must be disclosed to all students at Chattahoochee Valley Community College (CVCC).  Each topic listed gives a brief description of the information that must be disclosed and explains how it may be obtained.  If you need assistance obtaining information listed or you would like a paper copy, contact Dean of Students and Campus Services, or the respective location noted in each section.   The Dean of Students and Campus Services may be contacted at 334-291-4928 or Posted: June 30, 2011 (Updated: February 2021)

Information about the College

Information about Student Financial Assistance

Student Outcomes

Health and Safety

Voter Registration Information


Information about the College

Family Educational Rights and Privacy Act (FERPA)

In carrying out their assigned responsibilities, officials at the Chattahoochee Valley Community College collect and maintain information about students. Although these records are property of the College, both College policy and federal law accord students a number of rights concerning their records. The Federal Family Educational Rights and Privacy Act (FERPA) establishes the rules and regulations regarding access to and disclosure of student records.

To fulfill FERPA requirements, the College has established policies regarding student records. These policies outline a student’s rights regarding his/her records, where records about the student may be kept and maintained, what kinds of information are in those records, the conditions under which the student or anyone else may have access to information in those records, and what action a student can take if it is believed that the information in his/her record is inaccurate or that the student’s rights have been compromised. Policies and procedures for privacy of student educational records are published by the Office of Admissions and are included in the College Catalog and Student Handbook.

The College is also required to annually notify students of their rights under FERPA. Students are provided an annual notice via the College Catalog and Student Handbook. Interested parties may also obtain a paper copy of information regarding FERPA or the annual notification process by contacting the Office of the Admissions at 334-291-4996 or

Student Activities

Chattahoochee Valley Community College offers activities, programs, and services that promote academic support, leadership, and social and cultural experiences. An outline of student activities is included on the College website. Inquiries regarding student activities may be directed to Associate Dean for Student Development and Success, 334-214-4803 or

Facilities and Services For Students with Disabilities (ADA Services)

Facilities and Services For Students with Disabilities ADA Services Information on facilities and services for disabled students is outlined in the College Catalog and Student Handbook. Interested individuals may also contact the following Compliance Officer at 334-214-4803 or

Student Body Diversity

Student demographic information is published each year in the Chattahoochee Valley Community College Fact Book. Information is also reported to the National Center for Educational Statistics through the Integrated Postsecondary Education Data System (IPEDS). Click here for the entire report. For additional information about the diversity of the CVCC student body, click here or contact the Dean of Student and Campus Services, 334-291-4928.

Cost of Attending The College

For actual tuition and fee charges, a tuition and fees schedule is included in the College Catalog and Student Handbook, Class Schedule and on the College website. For estimated tuition and fees, books and supplies, and other educational and miscellaneous expenses please use the Net Price Calculator. For additional information you may also visit the Financial Aid website.

Refund Policy

CVCC has a refund policy that stipulates the amount of tuition and fees to be refunded to students who withdraw from classes during a term. This policy is published by the Business Office. The refund policy is included in the College Catalog and Student Handbook and on the website. Questions regarding the calculations of refunds may be directed to the Business Office at 334-291-4937.

Withdrawal Procedures

Electronic Drop/Withdrawal Form

The electronic drop/withdrawal form will be used starting the day after drop/add each semester.  Students will use the electronic drop/withdrawal form to drop or withdraw from classes during the semester.

Students can access the electronic drop/withdrawal form by following the steps below:

1. Go to
2. Click on “Admissions”
3. Scroll down to “Enrollment” and click on “Drop/Withdraw Form”
4. Once electronic drop/withdrawal form is complete, “Submit” form

Next Step Processes:

1. The electronic withdrawal form will be forwarded to the Office of Student Development for consultation with the student about dropping or withdrawing from class.
2. If the student is an athlete, the form will be routed to the appropriate coach for approval.
3. The form will be routed to the assigned instructor of the class(es) for approval.
4. The form will route to the Financial Aid Office for approval.
5. Next, the form will route to the Admissions Office for processing.
6. Once the Admissions Office has processed the drop/withdrawal form, an email will be sent to the student and instructors stating the process has been completed, and the student has been dropped/withdrawn.

Repayment Policy (Return of Title IV Aid)

The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal “Title IV” grant) they have “earned” up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the College and/or the student to the federal government. The repayment policy is available on the website and in the College Catalog and Student Handbook. Questions regarding the calculations of refunds may be directed to the Business Office at 334-291-4937.

Descriptions of Academic Programs

Information on the College’s academic programs and degree offerings is available in the College Catalog and Student Handbook and on the website. For information regarding plans for future programs, contact the Dean of Instruction at 334-291-4946.

From our Institutional Effectiveness Plan:

Program of Study                             CIP Code
Criminal Justice                                   43.0107
Fire Science                                        43.0202
Visual Communications                       50.0401
Nursing (ADN)                                     51.3801
Nursing (LPN)                                      51.3901
Child Care and Development              19.0708
Emergency Medical Technology          51.0904
Computer Information Technology      11.0101
Business                                              52.0201
AA Program                                         24.0101
AS Program                                         24.0102
Medical Assisting                                 51.0801
Applied Technology                             15.0613

Policy Regarding Transfer of Credit

The College is required to communicate its policy on transfer credit. Information regarding the College’s policies regarding transfer of credit is outlined in the College Catalog and Student Handbook. Students or prospects with questions regarding transfer of credit may contact Admissions at 334-291-4929 or

Instructional Facilities and Labs

Information on the College’s instructional facilities and laboratories is available from the Director of Facilities and Maintenance, 334-291-4954. Click here for detailed campus maps and facility layouts.


Information on the College’s faculty is available from various College departments. Click here for the employee directory to contact a particular department.

Accreditation Information

Chattahoochee Valley Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts, Associate of Science and Associate of Applied Science degrees. Questions about the accreditation of Chattahoochee Valley Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (

The Associate Degree and Practical Nursing Programs at Chattahoochee Valley Community College are accredited by the Accreditation Commission for Education in Nursing (ACEN), formerly known as the National League for Nursing Accrediting Commission, Inc., 3343 Peachtree Road NE, Suite 850, Atlanta, GA 30326, Phone 404-975-5000, Fax 404-975-5020, Website

The Practical Nursing and Associate Degree Nursing Programs are approved by the Alabama State Board of Nursing,

The Emergency Medical Services programs are accredited by the Alabama Department of Health (ADPH) Office of EMS, The RSA Towers, 201 Monroe Street, Montgomery, AL 36104, phone: 1-800-252-1818

The Medical Assisting Associate Degree program at Chattahoochee Valley Community College is accredited by the Accrediting Bureau of Health Education Schools, 7777 Leesburg Pike, Suite 314, North Falls Church, VA 22043, Phone: 703-917-9503, fax: 703-917-4109, website:

State Authorizations

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request. (Authority: 20 U.S.C. 1001 and 1002)

Chattahoochee Valley Community College is a member of Alabama’s state membership in the National Council on State Authorization Reciprocity Agreement (NC-SARA), The State Authorization Reciprocity Agreement is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions to provide online and distance education options to students in other states and to provide basic protections for those students.

Georgia Authorization

Chattahoochee Valley Community College is authorized for operation as a postsecondary educational institution by the Georgia Nonpublic Education Commission.

Students who are Georgia residents who wish to file a complaint may do so by following the same compliant process outlined in the College’s Student Handbook. If after exhausting all available institutional processes, a student may file an online compliant to the Georgia Nonpublic Education Commission at

Student Complaints and Grievances

A student complaint refers to a specific event, activity or occurrence within the scope of  the authority of the College administration or faculty about which an individual has a specific concern. Students may refer to the College Catalog and Student Handbook for additional information on how to file an informal or formal complaint and a grievance and students may file a complaint on line at Student Complaint Form.

 Complaints Related to Academic Matters: Complaints involving academic disputes must follow the academic policies of the college found in the Student Handbook and College Catalog.

 Student Complaints Related to Disability: Students with complaints related to a disability are encouraged to report incidents in writing within ten (10) working days of the occurrence of the event prompting the complaint. Complaints related to a disability should be reported to Vickie Williams, Associate Dean of Student Development and Success, who also serves as the ADA Coordinator, located in the Office of Student Development and Success in Wilson Hall. Students may also contact Ms. Williams at 334-214-4803 or email or file a complaint on line at Student Complaint Form.

Title IX (Sexual Misconduct) Complaints: Any student who has a complaint against a student or a member of the College faculty, staff, or administration concerning sexual harassment (Title IX of the Educational Amendments of 1972, as amended) or has knowledge of any conduct constituting sexual harassment in an educational program or activity of the College or which occurred on property owned by the College or controlled by the College should report the complaint to the campus Title IX Coordinator, Ms. Vickie Williams, Associate Dean of Student Development and Success, located in the Office of Student Development and Success in Wilson Hall. Any individual may report a sexual harassment incident to Title IX Coordinator in person, by email, by telephone, or in writing.

Students may contact Ms. Williams at 334-214-4803 or email The complaint may also be submitted on line at Student Complaint Form.

Other Types of Student Complaints. Students with complaints related to any other matter are encouraged to report concerns in writing to the Associate Dean of Student Development and Success within ten (10) working days of the occurrence of the event prompting the complaint. Student Complaint Form

General Grievance Procedures

 A student who submits a written complaint to the appropriate college official and who is not informed of a satisfactory resolution or Plan of Resolution of the complaint within ten (10) business days of the complaint then has the right to file a grievance with the Associate   Dean of Student Development and Success within fifteen (15) business days.  Grievance Procedure  Forms are available online at Student Complain Form and in     the Office of Student Development and Success and the Office of the Dean of  Students and Campus Services.

The written grievance statement will include at least the following information:

  • Date the original complaint was reported,
  • Name of person to whom the original complaint was reported,
  • Facts of the complaint, and
  • Action taken, if any, by the receiving official to resolve the complaint.

The grievance statement may also contain other information relevant to the grievance that the Grievant wants considered by the Associate Dean of Student Development and Success. 

State Student Complaint Process

In 2015, the Alabama Legislature vested oversight of the state’s public two-year institutions of higher education (known as the Alabama Community College System (ACCS)) with the Alabama Community College System Board of Trustees. The Alabama Legislature further directed the Board of Trustees to delegate to the System’s Chancellor the authority to act and make decisions concerning the management and operation of the community and technical colleges. The Chancellor is assisted in these duties by the staff of the System Office, formerly known as the Alabama Department of Postsecondary Education. Consumer and student complaints that are not resolved at the institutional level are thus arbitrated at the state level by the ACCS System Office.

The ACCS is committed to respecting and supporting the work of its member institutions and to providing a quality educational experience for all students. The objective of the student complaint process is to ensure that the concerns and complaints of students are addressed fairly and are resolved promptly. The Alabama Community College System requires each institution to establish its own procedures to address student grievances and complaints. A student must exhaust his/her rights under the institution’s official complaint/grievance policy before advancing any complaint to the System Office of Alabama Community College System. Students may file consumer/student complaints with the Alabama Community College System by following these procedures:

  1. If, after exhausting all available institutional processes, a student’s complaint remains unresolved, the student may appeal to the Alabama Community College System using the System’s official Student Complaint Form, which is contained in this document and also available online at the ACCS website ( Students may submit completed complaint forms by printing the form, signing it, and then either (1) scanning it and e-mailing it to or (2) mailing it to:
    • Alabama Community College System
    • Attention: Office of the Vice Chancellor for Instructional and Student Services
    • P.O. Box 302130
    • Montgomery, AL 36130-2130
  2. The Vice Chancellor for Instructional and Student Services or an appropriate administrator designated by the Vice Chancellor will investigate the complaint within 30 days of receipt.
  3. The institution which is the subject of complaint has 30 days to provide a written response to questions and/or concerns raised during the investigation. Such response may or may not contain a resolution.
  4. The Vice Chancellor or designated administrator will adjudicate the matter and write a report or letter to the institution and student detailing corrective action, if any is necessary, or stating that the school has no violation of policies.
  5. If corrective action is needed the institution will have 30 days to comply or develop a plan to comply with the corrective action.
  6. The System Office will monitor the institution’s compliance to ensure the completion of any required corrective action.

Copyright Infringement Policies

Information about the College’s policy related to the use of copyrighted material, including peer-to-peer file sharing, may be found under the Responsible Computing and Acceptable Use Policy heading as outlined in the College Catalog and Student Handbook. Students and others are also reminded that copyright infringement is a federal offense punishable by law.

Information about Student Financial Assistance

General Information

The primary purpose of student financial assistance programs at Chattahoochee Valley Community College is to assist students with meeting the cost of their education. All students are encouraged to apply. Chattahoochee Valley Community College is required to communicate the availability of financial aid programs to students and prospective students. Information regarding financial aid programs is included in the College Catalog and Student Handbook and on the College website. Individuals may also contact the Director of Financial Aid, Susan Bryant, at or 334-291-4951.

Student Loan Code of Conduct

For Institutional Financial Aid Professionals:
An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:

Refrain from taking any action for his or her personal benefit.

Refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves.

Ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.

Be objective in making decisions and advising his or her institution regarding relationships with any entity involved in any aspect of student financial aid.

Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.

Disclose to his or her institution, in such manner as his or her institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.

Federal Direct Student Loans

Chattahoochee Valley Community College participates in the Federal Student Loan Program (Direct Loans). Federal Direct Loans consists of subsidized, unsubsidized and PLUS loans. Application process may be viewed in the Financial Aid Section. CVCC adheres to and follows federal regulations pertaining to the Federal Direct Student Loan program.

Private Student Loans

There are many private education loan programs available through a variety of private lending institutions and banks. Private loans are designed to be similar to government-sponsored educational loans, often allowing in-school deferment of payments. However, private lenders will perform credit and eligibility checks before granting the loans. Often, a cosigner is required. Interest rates are higher than the government-sponsored educational loans, but still may be a better option than other kinds of loans available to the student.

CVCC does not have a preferred lender but will offer a list of neutral private education lenders that have previously negotiated loans with students attending CVCC. CVCC will not deny or otherwise impede the borrower’s choice of lender or delay loan certification for borrowers who choose a lender not included on the list.

Students will need to contact the lenders directly in order to obtain any additional information and to apply for a private education loan. Financial Aid will process a loan with any private/alternative lender. Although some private lenders are much better than others in processing loans when interacting with Financial Aid, the office cannot promote one lender over another. Financial Aid suggests students begin with a lender of their choice and explore lenders on their own.

Rights and Responsibilities of Aid Recipients

Information regarding student rights and responsibilities are outlined below:

Students have the right to know the following information regarding financial aid at Chattahoochee Valley Community College:

  • Financial aid programs available.
  • Educational programs and services available.
  • Cost of attendance for programs.
  • Application process for all financial aid programs, including deadlines.
  • How financial aid recipients are selected.
  • Procedures for appealing decisions made by Financial Aid staff members.
  • How the College determines financial need.
  • How and when students will receive financial aid funds.
  • Chattahoochee Valley Community College refund policy.
  • Job description and rate of pay for any job assigned under the Federal Work-Study program.
  • How the College determines if students are making satisfactory academic progress and what happens if they are not.

Students have the following responsibilities:

  • Completing applications correctly and on time.
  • Reading and understanding all materials sent from the Office of Financial Aid and other agencies.
  • Keeping copies of all documents submitted to the Office of Financial Aid.
  • Knowing and complying with the rules governing financial aid received.
  • Providing all documentation and information requested by the Office of Financial Aid.
  • Registering for the number of hours required for financial aid disbursement.
  • Maintaining satisfactory academic progress.
  • Using financial aid only for expenses related to attending Chattahoochee Valley Community College.
  • Checking College student e-mail account for financial aid information.
  • Keeping e-mail and mailing addresses up to date with the College and other financial aid agencies.
  • Informing the Office of Financial Aid of all colleges attending or previously attended.

Scholarship Fraud

On November 5, 2000, Congress passed the College Scholarship Fraud Prevention Act to enhance protection against fraud in student financial assistance. According to the Federal Trade Commission, perpetrators of financial aid fraud often use luring lines to sell their scholarship services. Students should avoid any scholarship service or website which asserts any of the following statements:

“This scholarship is guaranteed or your money back.”
“You can’t get this information anywhere else.”
“I just need your credit card or bank account number to hold this scholarship.”
“We’ll do all the work.”
“This scholarship will cost some money.”
“You’ve been selected by a ‘national foundation’ to receive a scholarship” or
“You’re a finalist” in a contest you never entered.

If you believe you have been the victim of scholarship fraud and wish to file a complaint, or want more information, call 1-877-FTC-HELP or visit the website at

Student Outcomes

Graduation, Transfer-Out and Retention Rates

The Chattahoochee Valley Community College maintains annual information regarding its graduation, transfer-out and retention rates for first-time full-time entering freshmen. While many students enter the College with varying educational goals, the College is required to disclose information for first-time full-time entering freshmen who are certificate or degree-seeking undergraduates and have completed their programs within 150% of the normal time for graduation. Graduation, transfer-out and retention rates are reported to the Department of Education through the Integrated Postsecondary Education Data System (IPEDS). Data regarding the College’s graduation, transfer-out and retention rates are also available in the Report on Measures of Student Success. Students may also request a copy of the report by contacting the Director of the Division of Strategic Initiatives at 334-214-4816 or

Report on Measures of Student Success

Athletic Program Participation and Financial Support

As part of the Equity in Athletics Disclosure Act, information on the annual participation rates and financing of men’s and women’s sports in intercollegiate athletic programs is available upon request.  Interested individuals should click here to review the report.  

For specific information about athletically related financial aid and graduation rates for athletics, click below.

Athletically Related Financial and Completion Information

Employment for Graduates

The information gathered for 2019-2020 Perkins data would imply that 41% of CTE concentrators were employed, in military or in apprenticeship programs in the 2nd quarter following the term in which they left postsecondary education.

Questions regarding employment percentages may be directed to the Associate Dean for Workforce and Technical Education, 334-291-4964 or

Health and Safety

Campus Safety and Security

Each year, Chattahoochee Valley Community College prepares a “Jeanne Clery Annual Security Report” and distributes it to the College community. The report, which is issued by October 1, contains detailed information on campus police and security personnel, drug and alcohol abuse policies, sexual harassment policies, crime prevention, crime prevention tips, information on reporting criminal activity, and timely warnings regarding campus emergencies. The report also includes statistics concerning crimes on campus. Click Jeanne Clery Annual Security Report to review the report.

Vaccination Policy

Chattahoochee Valley Community College does not have a policy regarding vaccinations. All students admitted to Health Science programs are  required to be vaccinated to complete clinical hour requirements.

Alcohol and Drug Abuse Policy

Chattahoochee Valley Community College complies with initiatives described by the Drug-Free Schools and Campuses Regulations. The College is strongly committed to providing a drug-free learning and working environment. It is the policy of CVCC that information related to compliance with the Drug-Free Schools and Campuses Regulations shall be distributed electronically to each student at CVCC on an annual basis, is included in the Catalog and Student Handbook , is included on the college’s website, and is included in required new student Orientation and Student Success course.

Title IX Sexual Harassment Policy

This policy prohibits all forms of sexual or gender-based harassment, discrimination, or misconduct, including but not limited to sexual harassment, sexual assault, sex offenses, sexual exploitation, dating violence, stalking, intimate partner violence, and domestic violence. Sex discrimination in any form, including any form of sexual misconduct is contrary to Chattahoochee Valley Community College’s values and is prohibited by College policies as well as local, state and federal laws, and the policies of the Alabama Community College System Board of Trustees. These behaviors are harmful to the well-being of our College community, the learning/working environment, and collegial relationships among our students, faculty, staff, and visitors. Any individual who is found to have violated this policy may face disciplinary sanctions up to and including expulsion or termination of employment and referral to law enforcement authorities.

Click here for full policy manual.

Voter Registration

General Information

The 1998 Higher Education Act requires all post-secondary institutions to make a good-faith effort to distribute voter registration information to each degree or certificate-seeking student that attends classes on campus, and to make such forms widely available to students. As a college student, you may choose to register to vote at your home address or at your college address. You cannot register to vote at both.

Alabama Voters


To register to vote in the State of Alabama, an individual must meet the following qualifications:

    • Have not been convicted of a disqualifying felony (or have rights restored)
  • Have not been legally declared “mentally incompetent” by a court

Deadline to Register

Voter registration is closed for the ten (10) days before an election.

Obtaining an Application

You may download the registration application from the following site, print it on your printer, fill it out, and mail it to your local registration office.

You may request a postcard registration application by email at:

Voter registration is also available from your local County Board of Registrars. Click here to get the address and phone number for the Board of Registrars office in your county.

You can pick up a copy of the form from the following local agencies

    • Driver’s licensing office
    • Public library
    • Department of Human Resources
    • Department of Public Health
    • Medicaid agencies
  • Department of Rehabilitation Services

Georgia Voters


To register to vote you must:

    • Be citizen of a United States
    • Be a legal resident of the county
    • Be at least 17 ½ years of age to register and 18 years of age to vote
    • Not be serving a sentence for conviction of a felony involving moral turpitude
  • Have not been found mentally incompetent by a judge

Deadline to Register/Obtaining an Application

To determine the deadline to register for upcoming elections in Georgia, please refer to the following Elections Calendar.

You may complete an online registration form at: