Online Resouces FAQ

How do I use the online services and resources availible to me on the college web site?



Is your bookstore online?

Yes!  Our bookstore is a joint venture between CVCC and Troy University and is physically located in the Troy University Student Center.  You may access the online store by following the link below.

http://phenix.bncollege.com/

 

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What is my CVCC e-mail address?

Every student enrolled at CVCC has an e-mail address available to them thoughout their career.  Mail accounts are typically created the day following the last Drop/Add day of regular registration. 

If you are a new student or have been out of school for a while your e-mail may not be available before this date.  You may contact the IT department if your unable to access your e-mail account after this date @ 334-291-4923.

Your e-mail address is created based on three pieces of information in order to keep everyone's address unique.  Your e-mail will be your first initial, your last name, and the last four digits of your social security number.

For Example:  If your name is John Doe and your social security number is 123-45-6789 then your e-mail address will be This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

You may access the e-mail system by following the link below.

http://www.cv.edu/index.php?option=com_wrapper&Itemid=97

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What is my User Id and Password?

There are two user Id's and passwords that you must remember when accessing online resources provided by the college.  The default for both of these will be something that any student should readily know.

The First is the Student Information System

If you see a login screen that looks like the following, you are accessing the student information system.  By default your information will be as follows:

User ID = Your entire Social security number without any punctuation. 
Password = Your date of birth with a two digit year

Example: if you social security number is 123-45-6789 and your date of birth is January 22, 1969 then you would enter your information exactly as you see it below then click the Login button.

This system is designed to allow student access to information pertaining to Grades, Financial Standing, Degree Progress, Registration, and the list goes on. Basically anything the College has on file about your academic career.

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The next system that you will need access to is the Blackboard System.

If you see a login screen that looks like the following, you are accessing the Blackboard classroom management system.  By default the blackboard user Id and password are as follows:

User Id = First Initial, Last Name, Last 4 digits of your Social Security Number
Password = Your entire Social Security Number

Example: if your name is John Doe and your Social Security Number is 123-45-6789 then you would enter your information exactly as you see it below then click the Login button.


Black Board Sign on

Blackboard is where you go when you have an online class or a hybrid class. 

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The last system that you will need access to is the Student e-mail System.

If you see a login screen that looks like the following, you are accessing the Student e-mail system.  By default the e-mail user Id and password are as follows (this one is the same as blackboard):

User Id = First Initial, Last Name, Last 4 digits of your Social Security Number
Password = Your entire Social Security Number

Example: if your name is John Doe and your Social Security Number is 123-45-6789 then you would enter your information exactly as you see it below then click the Login button.  The e-mail address would be This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Student e-mail Login

The student e-mail system is where you go to check your student e-mail.  This is your default e-mail in Blackboard.  Accessing your e-mail regularly becomes very important if you are taking an online or hybrid course.  This is the offical way that your instructor will communicate to you.

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Where can I go to get my grades?

In order to gain access to your grades at the end of a semester, you must ask yourself am I a CVCC student or a Troy University Student?  The answer to this question lies in where you registered.  If you registered at CVCC then you are a CVCC student.  If you registered at Troy but came to class at CVCC then you are a Troy student.

If you establish that you are a CVCC student you may visit the Online Services page and login using your information to retrieve your grades.

If you establish that you are a Troy University student then you must visit Troy Web Advisor to retrieve your grades.

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